Refund & Cancellation Policy

Last updated: September 2026

We want customers to receive the food they ordered and have a good experience with El Dorado. If there is a problem with an order, please contact the restaurant as soon as possible.

Order Cancellations

If you need to cancel an order, call El Dorado as soon as possible. Once food preparation has begun, cancellation or a full refund may not be available.

Incorrect or Missing Items

If an item is incorrect, missing, or there is another problem with your order, contact the restaurant so the issue can be reviewed and an appropriate resolution can be determined.

Card Refunds

Approved refunds for card payments are returned through the applicable payment processor. The time required for the refunded amount to appear may depend on the customer's bank or card issuer.

Delivery Orders

When delivery is fulfilled through a third-party provider, certain delivery-related issues, charges, or refunds may also be subject to that provider's policies.

Requesting Help

For the fastest assistance with an order, call (425) 265-1186 and provide your name and order information.